At Sylorrae, every product is crafted with intention, infused with healing energies, and treated as sacred. Because of this unique nature, we maintain a mindful and transparent refund & return process.
1. Eligibility for Refunds/Returns
We accept refund or replacement requests only if:
- The product is damaged, defective, or incorrect upon delivery.
- The issue is reported to us within 48 hours of receiving your order.
- Supporting proof (photos/videos) of the issue is shared with our team.
2. Non-Returnable Items
Due to the energetic and personal nature of our offerings, we cannot accept returns in cases of:
- Change of mind or preference
- Opened, used, or tampered products
- Delays caused by courier/logistics partners outside our control
3. Process for Refund/Replacement
- Once your request is reviewed and approved, we will arrange a replacement or initiate a refund.
- Refunds will be processed to your original mode of payment within 7–10 business days.
- In case of a replacement, shipping details will be shared once the new product is dispatched.
4. Cancellations
- Orders can only be canceled within 12 hours of purchase, before processing begins.
- Once an order has been shipped, it cannot be canceled.
5. Contact Us
For refund or return queries, please reach out to us:
📧 hello@sylorrae.com
📞 +91 80084 41286 / +91 91040 47111